Returns and Shipping Policy
Shipping Policy
At Pawful, we prioritize fast and reliable shipping to ensure your furry friend receives their new products promptly. Our shipping services are designed to cater to your preferences and needs, with options like:
- Swift Order Processing: We typically process orders within 7-10 business days of receipt.
- Flexible Shipping Options: Choose from a variety of shipping methods to suit your timeline and budget.
- Transparent Shipping Costs: Our shipping rates are calculated based on the weight, dimensions, and destination of your order.
- Real-Time Tracking: Stay informed about your order's journey with our convenient shipping tracking feature.
Returns Policy
We understand that sometimes things don't go as planned. If you're not satisfied with your purchase, you can return it within 10 days of the order received date for a full refund or exchange.
- Hassle-Free Returns: Simply return the item in its original condition, unused, and with all tags attached.
- Customer-Friendly Returns: We cover return shipping costs for defective or damaged items.
- Prompt Refunds: Refunds will be processed to the original payment method within 3-5 business days of receiving the returned item.
- Easy Exchanges: Need a different size or color? Contact our customer service team to arrange an exchange.
Exceptions
Please note that certain items may not be eligible for returns, including:
- Personalized or custom-made products
- Perishable items (e.g., food, treats)
- Items that have been used or damaged
Contact Us
If you have any questions or concerns about our returns and shipping policy, please don't hesitate to reach out to our dedicated customer service team at info@pawful.co or +1 (514) 999 9051. We're here to assist you and ensure a positive shopping experience.