FAQs

General FAQs

  1. What is your return policy?

    • We offer a 10-day return policy for most items. Please ensure items are returned in their original condition, unused and with all tags attached.

  2. Do you offer international shipping?

    • Yes, we ship to almost every country possible. Shipping costs and delivery times may vary depending on the destination.

  3. How can I track my order?

    • Once your order is shipped, you will receive a tracking number via email. You can use this number to track the progress of your shipment on our website or the shipping carrier's website.

Product-Specific FAQs

  1. What is the best dog food for a puppy?

    • We recommend choosing a puppy food that is formulated to meet the specific nutritional needs of growing puppies. Our store carries a variety of high-quality puppy food options.

  2. Are your products safe for pets with allergies?

    • Many of our products are hypoallergenic or made with natural, hypoallergenic ingredients. Please check the product description for specific allergy information.

  3. Do you offer custom pet tags?

    • Yes, we offer custom pet tags with personalized engraving. Simply choose your desired tag style and provide the necessary information during checkout.

  4. What is the best way to train my dog?

    • We recommend using positive reinforcement training methods. Our store carries a variety of training aids and resources to help you train your dog effectively.

Customer Service FAQs

  1. How can I contact your customer service team?

    • You can contact our customer service team by email at info@pawful.co or by phone at +1(514)9999051. We are available 11 a.m.–5 p.m. to answer your questions.

  2. Do you offer gift wrapping?

    • Yes, we offer gift wrapping for your convenience. Please select the gift wrapping option during checkout.